Subject: Re: [Contact] Symfonium
Sent: October 21, 2025 8:14:54 AM GMT+01:00
From: Symfonium support <support@symfonium.app>
To: redacted <redacted>

Does not read once.
Does not read twice.
Insult.
Lack of respect.

Yep you're right you should look in the mirror to see what actually
happened ;)

My mirror:
Gave solution.
Point again to the solution.
Explain the situation once.
Explain the situation twice.

Well sorry my mirror also says you're wrong ...

Regards,
Tolriq


On Tue, Oct 21, 2025 at 8:28 AM redacted <redacted> wrote:

> It is your choice to be offering a paid app to people, offering support,
> and also your choice to act the way you do.
>
> Do not blame this on me, it is your own doing.
>
> I suggest a look into the mirror.
>
>
> On October 21, 2025 6:12:59 AM GMT+01:00, Symfonium support <
> support@symfonium.app> wrote:
>
>> Funny how you really have not read anything ;)
>>
>> A purchase on Play Store takes 0 seconds of my time....
>> Kofi license takes my time to get the trialID then go activate it and
>> that on every phone change for life, since everything is manual, I offer
>> that as a complimentary services to help people degoogle..... But yes after
>> the 2nd or 3rd change I lose money ....
>>
>> I currently bill at least 100€ per hour to clients, so your 10€ covers 6
>> minutes of work and yes you already cost me more time that what you paid
>> covers even if you keep the app and I do not refund.....
>>
>> It's clear you do not value my time and so shows a complete lack of
>> respect, so seriously stop writing non sense it's just embarrassing.
>>
>> Do a chargeback I won't loose more time and money trying to refund you,
>> you cost me too much already.
>>
>> Imagine all users waisting my time like you do and ask yourself how I
>> could still have time to code the app.
>>
>> But as you said I assume it will be lost on you ;) Because you clearly
>> missed everything you get wrong since the start.
>>
>> And of course all that fully ignore the value you actually get for the
>> price and the monthly updates :)
>>
>>
>> Regards,
>> Tolriq
>>
>> On Mon, 20 Oct 2025, 23:00 redacted, <redacted> wrote:
>>
>>> I didn't use a Paypal account. I used a debit card. The payment
>>> processor might be PayPal, but I did not use an account.
>>>
>>> I tried to purchase this app. I gave more money than you were asking
>>> for. You are not losing money. If I paid through play store, for £4.99, you
>>> would have got what, around £4 after the play store cut?
>>>
>>> This is why I am asking for a refund. Not because the application itself
>>> but just your hostility. Although, I assume this will be lost on you.
>>>
>>> Just get me my money back before I have to do a chargeback. Please. If
>>> you need more information, just tell me what information you need. I can't
>>> guess at what "the proper PayPal data" is.
>>>
>>>
>>> On October 20, 2025 8:40:29 PM GMT+01:00, Symfonium support <
>>> support@symfonium.app> wrote:
>>>
>>>> So you really want me to lose even more money to not be proven wrong....
>>>> What a strange world we live in.
>>>>
>>>> And now even more time lost to ask you to make a dispute on PayPal
>>>> since you did not even provide the proper PayPal data.
>>>>
>>>> At this point I should not even refund and yet I will and you'll still
>>>> think what an horrible person he lost a lost of time and money because of
>>>> my behavior that's so rude .....
>>>>
>>>>
>>>> Regards,
>>>> Tolriq
>>>>
>>>> On Mon, 20 Oct 2025, 21:36 redacted, <redacted>
>>>> wrote:
>>>>
>>>>> Actually, can you just refund me at this point? I will find an
>>>>> alternative.
>>>>>
>>>>>
>>>>> On October 20, 2025 7:39:37 PM GMT+01:00, Symfonium support <
>>>>> support@symfonium.app> wrote:
>>>>>
>>>>>> Please avoid mixing efficiency with rudeness.
>>>>>>
>>>>>> I'm losing money to offer a solution to users, you did not read the
>>>>>> protocol, making me lose time. Yet I did answer you properly. You again did
>>>>>> not read and made me repeat. I again answered properly even if it was a
>>>>>> small answer to avoid losing even more time.
>>>>>> And now I waste more time explaining that your actions could actually
>>>>>> be considered the rudes ones and disrespectful, so please avoid making this
>>>>>> kind of insinuation ....
>>>>>>
>>>>>> To return to something that should have been solved a long time ago.
>>>>>> Press restore license and restart the app.
>>>>>>
>>>>>> Regards,
>>>>>> Tolriq
>>>>>>
>>>>>>
>>>>>> On Mon, Oct 20, 2025 at 6:49 PM redacted <redacted>
>>>>>> wrote:
>>>>>>
>>>>>>> If possible please try to write your message in English.
>>>>>>>
>>>>>>> ---- Technical details, do not remove ----
>>>>>>> Symfonium: 13.4.0-127548 [true/0/186/84]
>>>>>>> Android: 16 - 36 [arm64-v8a]
>>>>>>> Device: google - Pixel 7 Pro [cheetah - cheetah]
>>>>>>>
>>>>>>> paid on Kofi under name kittysol for €10. have attached bank
>>>>>>> screnshot showing payment and timestamp (comes.up as eBay for some reason).
>>>>>>> timestamp will be in UTC+0100.
>>>>>>>
>>>>>>> trial ID: (redacted)
>>>>>>>
>>>>>>> as per the discourse thread, I was unsure what you meant by send an
>>>>>>> email from the app, as that could have meant Kofi. there wasn't a support
>>>>>>> email on the website so I just assumed there wasn't one. it was also very
>>>>>>> hard to find that this was even an option in the first place, and I saw
>>>>>>> conflicting answers on how much the software cost.
>>>>>>>
>>>>>>> I just want the software that I paid for, I know I made a mistake
>>>>>>> but I think the rudeness was uncalled for.
>>>>>>>
>>>>>>